At Central Health Physiotherapy, we’re proud to be recognised and accredited by all major health insurance providers, including AXA, BUPA, and Aviva. With over 25 years of dedicated service under our current owner, our experienced team ensures you receive the highest standard of care. Each of our clinicians brings a minimum of 5 years of post-graduate expertise, with many surpassing a decade (or two!) within their specialised fields.
As members of the Chartered Society of Physiotherapists (CSP) and registered with the Health and Care Professions Council (HCPC), our physiotherapists uphold the utmost standards in physiotherapy care. We’re dedicated to collaborating with health insurance companies to offer you exceptional physiotherapy services.
Leveraging your private health insurance with us is designed to be seamless. We’re here to guide you through every step, aiming to make your experience as smooth as possible.
Here’s What You Need to Know to Get Started:
Setting Up Your Physiotherapy Appointment: Before you book your session, we’ll need your Policy number, Authorisation number, and the confirmed number of sessions as agreed upon with your insurer.
Key Information for Insurance Claims: You will need to confirm with your insurance company our clinic codes. You can find these below:
- BUPA: Our universal clinic code for all locations is 80009016.
- AXA:
- ZZ00988 – Chancery Lane Clinic
- ZZ02056 – Chelsea Clinic
- ZZ04707 – St Johns Wood Clinic
- ZZ05128 – Kensington Clinic
- WPA & Aviva: For individual therapist registration numbers, simply contact our reception at 020 7404 6343 or [email protected]
Please note, we don’t deal with third-party intermediaries to keep your information confidential.
Maximising Your Insurance Benefits:
For policies with smaller insurance firms, (and for some larger ones like Vitality, or any international providers), we usually will not deal directly with the insurance provider. No worries, though. You can still receive treatment given our CSP and HCPC accreditation. In such cases, you will need to pay upfront for your appointment, but we’ll promptly provide all necessary paperwork for you to claim reimbursement.
For any questions, our amazing admin team can help you via [email protected] or 020 7404 6343
Understanding Your Policy’s Excess: It’s common for insurance policies to include an outpatient excess, usually around £100, but this can vary depending on who provides your cover. Our policy is to charge an upfront deposit fee to cover these costs. This fee will usually be the price of the initial appointment you are looking to book (i.e. £150 or £130 for Advanced and Specialist appointments respectively, or if 90 minutes for Hypermobility £235). It means you don’t have to do it separately. In our experience, it makes the whole process easier for you and us.
Due to confidentiality rules, we’re unable to inquire on your behalf and will only learn of any excess fees once applied to our invoices.
Billing Simplified: Our administrative team ensures that your insurance company receives the invoice within a day of your consultation. We usually find payment processing can take around 6 weeks. For that reason we will usually hold onto your deposit for 6 weeks and then provided your account has been settled by your insurer and there is no outstanding excess fee we will reimburse you the full amount.
If you would like to receive the deposit earlier please contact our admin team. They can check if your account has been settled by your insurer and again provided there is no outstanding excess charges they will be happy to provide your deposit back.
Your Role in the Process: While we keep track of your sessions, it’s important for you to stay informed about your treatment plan. You’re responsible for any costs not covered by your insurance, and should there be any discrepancies or if the number of sessions exceeds your policy’s coverage, those charges will fall to you. We can use your deposit against these charges if needed, but you may still owe more on top. Our admin team can help if you find you are in this situation.
We’re Excited to See You: We’re looking forward to helping you on your journey to recovery. Our clinic is ready to welcome you and provide the support you need.
Terms and Conditions: For a detailed understanding of our terms and conditions, we encourage you to visit our website.
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