Clinics Open for Face-to-Face Consultations
UPDATE – Although we are now back to full operating hours, the government guidance on the use of masks and other PPE in healthcare settings across the UK has not changed. Although it is no longer a legal requirement for patients to wear masks, to limit the risk of transmission of Covid-19, we kindly request that all our patients CONTINUE to wear a face-covering to their appointments (unless exempt).
We are keeping you safe by implementing the following measures across all of our clinics:
- Twice-weekly staff testing with lateral flow tests.
- The continued use of medical grade PPE by our staff.
- Enhanced cleaning protocols.
- Utilising online appointments where needed.
Appointments are available between the hours of 08.00-19.00 in Chancery Lane, Chelsea & St John’s Wood.
Online Physio Clinics
Our online virtual physio clinics will continue to operate as normal, we have found these to be very useful and effective at delivering physiotherapy during the coronavirus pandemic. All our physiotherapists are available for online appointments, this a great way to keep on track without needing to travel to one of the clinics. If you need us do not hesitate to get in touch!
Home Visits in London
We continue to offer Physiotherapy home-visits within a 1-mile radius of all 3 of our clinics:
- Chancery Lane – WC2A 1QS
- Chelsea – SW3 4SR
- St. John’s Wood – NW8 7JA
Service Specific Information
Our hypermobility initial assessments are 90 minutes due to the complexity of the condition. However, due to guidelines set out by our regulatory body, we are no longer able to spend 90 minutes face-to-face with you. To offer you the same unrivalled level of service and expertise, we will split your initial appointment into 2 sessions with the same clinician; A 45-minute video appointment primarily for history-taking which will be followed up with a 45-minute face-to-face session in clinic to complete the physical examination and commence treatment.
Face-to-Face Consultations Post Coronavirus Pandemic in the UK
First and foremost, the health and wellbeing of our patients and staff is our number one priority.
Altough, the legal requirement to wear a face covering no longer applies. The government suggests that you continue to wear a face covering in crowded and enclosed spaces where you may come into contact with people you do not normally meet.
Customers, visitors or staff may choose to wear face coverings in any setting. But, face coverings and face masks will continue to be required in health and care settings to comply with infection prevention and control (IPC) and adult social care guidance. This includes hospitals and primary or community care settings, such as our clinics.
Therefore you are required to wear a face covering on entering our clinics and must keep it on until you leave unless you are exempt or have a reasonable excuse for removing it.
If you are in the high-risk group you can still complete your initial assessment via video consultation, charged at our usual online physiotherapy rates. At this stage, a risk assessment will be completed by your physiotherapist to establish whether a face-to-face follow up is clinically justified.
IMPORTANT: If you have booked a face-to-face appointment we’ll ask you to complete a consent form prior to your visit.
If you are considering a face to face consultation, you must read the following information.
To comply with government guidelines, your Physiotherapist will be wearing the following PPE for the duration of your appointment:
- Single-use non-latex gloves.
- Medical grade face mask.
Please consider if a face to face appointment is appropriate for you, especially if you meet any of the following criteria, we will screen for this on your initial appointment:
- You are aged over 70.
- You have a BMI > 40.
- You have a weakened immune system.
- You have any co-morbidities which can cause immunosuppression such as diabetes, HIV/AIDS, rheumatoid arthritis, alcohol abuse, smoking, long-term steroid use, cancer diagnosis or current cancer treatment.
- You are caring for anyone in the shielded category.
- We are now back to full capacity.
- Disposable couch-roll will be used to cover the plinth and pillows. The plinth will be fully sanitised, and pillowcases changed between each patient.
- Professional cleaners will perform a deep clean of the department at the end of each day.
On attending our clinics, we ask you to follow the below guidance:
- You will be emailed a consent form prior to your first appointment with us – please complete, sign, and return this prior to the start of your appointment.
- Please wear a face covering for the duration of your visit.
- Please enter the clinic no more than 10 minutes before the start of your appointment time.
- Please comply with temperature testing on entering the clinic.
- Please carefully clean your hands with the alcohol gel provided on entering and exiting the clinic.
- Please prepare for a suitable level of undress during your session, you will need to bring your own shorts to the session if you have a spinal or lower-limb issue. We will no longer be able to issue shorts in clinic as we have previously.
- All physiotherapy exercises will be sent out electronically, no written information will be handed to patients.
- You must notify us if you develop symptoms of coronavirus within two weeks of attending your appointment.
- Please attend your appointment alone where possible, unless you require an interpreter or you are accompanying your child for their appointment.
We are complying with government guidance to minimise the risk of our patients and staff contracting COVID-19 as much as possible. However, we are unable to eliminate the risk completely of contracting the virus if you come for a face to face appointment.
We strongly advise you do not come to clinic if you or anyone in your household is in the high-risk group as outlined above. Please let us know when enquiring about an appointment if you do meet any of the criteria listed.
Please do not attend our clinics if:
- You or any of your household are displaying symptoms of coronavirus.
NHS Coronavirus Symptoms Guidance
- You have not been following government guidelines in respect to social distancing.
- You are in quarantine after returning from abroad.
Government Travel Advice
- You have been advised by a contact-tracer that you must self-isolate.