Our clinics remain open & home visits - DETAILS
This guide provides step by step instructions for patients using our Online Physiotherapy Video Appointments service.

Once you have booked and paid for your your appointment online you will be sent a confirmation email (if it hasn’t reached your Inbox within an hour of booking please check your Junk email folder). If  you don’t receive the confirmation email, or you experienced any issues booking your appointment, please contact us for assistance.

If you are a new patient with us you will then need to complete an online Patient Registration & Consent Form.
This must be completed before your video appointment.

Near your appointment time we will send you an email with a link to join a video meeting with your physiotherapist. See our step-by-step help guide below on how to prepare for, and join, the video meeting for your appointment.

Patient Consent Form

If you are a new patient with us, as health practitioners, we need a few details from you and your consent.
At least 24 hours prior to your appointment (or at least 1 hour before your appointment if you have booked a same day appointment), please ensure you complete an online Patient Registration & Consent Form.
Your appointment cannot go ahead if we do not have a completed consent form for you.

Find a Room

We ask you to find a quiet, confidential space for your video appointment. Please ensure you set yourself up in a space where is is possible to get a full-length view of you; this is to enable us to fully assess your movement and guide you on how best to perform your exercises.

Make Some Notes

It can be helpful to write down some notes about what it is you wish to discuss during your appointment – particularly any related history, symptoms and difficulties you may be experiencing – and any specific questions you would like to ask.

Test the Device You Will Be Using

We strongly recommend testing your device beforehand to avoid any technical issues and delays at the time of your appointment. See the ‘how can I test my device’ section below for more details.

You should also ensure that your device is fully charged and have a working charger available just in case

Follow these simple steps to join a video meeting at your appointment time:

Step 1 – Click Your Video Meeting Link

Near your appointment time we will send you an email with a link to join a video meeting with your physiotherapist. Click the link to start setting up your video meeting.

Step 2 – Install the App

Our Video Appointments service uses the award winning Zoom video conferencing technology, which requires an app to be installed if it’s not already on your device. Simply follow any prompts to install & activate the app.

Step 3 – Enter the Meeting

You should now see one of the following options to enter the meeting:

  • Join With Computer/Device Audio
    This means the physiotherapist is ready. Click to enter the meeting.
  • Waiting for the host to start this meeting
    The physiotherapist has not yet started the meeting. You will be prompted to join the meeting when the physiotherapist is ready.

Step 4 – Check Your Video & Audio

If it appears that your physiotherapist can’t hear or see you, check the microphone and video camera controls, which can be found at the bottom left of the screen (on a mobile or tablet you may need to tap the screen first to show the meeting control icons at the bottom). A diagonal red line through either icon indicates it’s disabled. Click the icons to enable.

Watch The Video

The following video demonstrates all the steps using a Windows computer, but is very similar for all devices.

We strongly recommend testing your device beforehand to avoid any technical issues and delays at the time of your appointment. Most smartphones, tablets, laptops and computers (with a microphone and speakers or earphones) can be used.

Our Video Appointments service uses the award winning Zoom video conferencing technology, which requires an app to be installed if it’s not already on the device to be used. To install the app, and check your device audio and video, you can join a test meeting here and follow the prompts.

Join a Test Meeting Now

Check Computer Microphone & Speakers

If you are using an older desktop PC or laptop computer, please check it has a microphone and speakers.

Muted Sound or Video

If you know your computer, tablet or mobile device have working microphone and speakers (i.e. normal telephone/Skype/Facetime calls work), check that they are not muted in the Zoom video meeting app. When the Zoom app is open for a meeting the microphone and video camera controls can be found at the bottom left of the screen (on a mobile or tablet you may need to tap the screen first to show the meeting control icons at the bottom). A diagonal red line through either control indicates it’s disabled. Click the control to enable it. The video below also shows how to do this.

Device has Multiple Microphones and/or Speakers

If your computer, tablet or mobile device has multiple speakers/earphones/headphones and/or microphones you may need to change your settings that determine which speakers and microphone are used by the Zoom app. The following video explains how to do this.

Let's keep in touch!

Subscribe to our occasional newsletters for news & special offers.

For appointments & advice

Contact Us Now!

We usually respond within the hour during normal working hours